FAQ

FAQ (frequently asked questions) - alebo v preklade Často Kladené Otázky môžu byť výrazným šetričom času, nakoľko sa zákazníci nebudú pýtať na stále tie isté otázky. Väčšina skúsených surferov ich hľadá vo chvíli, keď si nevedia rady...

Príklad:
Ot.: Ako si je možné objednať Vaše služby?
Odp.: Najrýchlejšia je cesta prostredníctvom elektronického formulára, ale rovnako dobre sa dajú služby objednať aj prostredníctvom telefónu alebo e-mailu. Teším sa na Vašu objednávku.

Ot.: Čo je to administračná požiadavka?
Odp.: Administráciu systému je možné vykonávať mojou osobou, samotným zákazníkom alebo kombinovane. Zmena vykonávaná mojou osobou je vykonaná na základe administračnej požiadavky, ktorú mi zadá zákazník. Požiadavkou je napr. pridanie príspevku, zmena kategórií (toto sú požiadavky, ktoré môže vykonať aj zákazník prostredníctvom administračnej časti systému zdarma) alebo pridanie formulára, zmena sloganu (tieto nie je možné vykonať samotným zákazníkom). Určitý počet požiadaviek je zahrnutý v cene balíka, ďalšie je možné dokúpiť. Cena sa pohybuje od 84,- do 200,-Sk/požiad. v závislosti od množstva predplatených požiadaviek.
Cena administrácie aj v prípade plnej administrácie mojou osobou je jednoznačne najnižšia na trhu...

31.10.2006

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